Cancellation and refund policy
How to cancel a paid Gapfy subscription, when cancellation takes effect, how refunds work and the statutory rights consumers keep.
Last updated: 28 June 2026
1. Scope
This policy explains how cancellation and refunds work for paid subscriptions (the Pro and Pro AI plans) to the Gapfy products - Gapfy Maestro and its modules, Gapfy Harmony, Gapfy Echo and Gapfy Riff. It is part of our Terms of service. Free plans are permanent, require no payment and need no cancellation; you can simply stop using them or close your account.
2. Free trials
Paid plans may include a free trial (currently 14 days where offered). You are not charged during the trial. Unless you cancel before the trial ends, the subscription converts automatically to a paid subscription and the first charge is taken. If you cancel before the trial ends, you are not charged.
3. Billing and renewal
Paid subscriptions are billed in advance for each cycle through our payment processor (Stripe), in euro (EUR), and renew automatically for the same cycle until cancelled. Prices are shown exclusive of tax; any applicable VAT is added at checkout. Prices are charged in euro for all customers, including those visiting from outside the euro area.
4. How to cancel
A tenant administrator can cancel a paid subscription at any time from the billing portal reached through your Gapfy Maestro settings. Cancellation is set to take effect at the end of the current paid period: your paid features remain available until that period ends, and the subscription is not renewed for the next cycle. When the period ends, the plan reverts to the Free tier and any paid seats are released. Export and retention of your Customer Data on termination follow our Data Processing Agreement and section 13 of the Terms.
5. Refunds
Because fees are charged in advance for each cycle, they are not refundable for the remaining part of a cycle when you cancel, and we do not pro-rate or automatically refund. Any refund is granted at our discretion, as a goodwill gesture, and is processed manually through our payment processor. To ask about a refund, contact support@gapfy.io. This section is without prejudice to the mandatory consumer rights described below.
6. If a payment fails
If a renewal payment fails, we notify the billing contact and the subscription enters a short grace period (currently about 7 days) during which access continues and payment is retried. If payment is not resolved by the end of the grace period, the subscription is suspended or downgraded and paid features are lost. Your statutory consumer rights are unaffected.
7. Consumers in the EU and EEA
If you buy as a consumer in the EU or EEA, you have a 14-day right of withdrawal under Directive 2011/83/EU. Because our Services are digital and supplied immediately at your request, when you start using a paid feature you ask us to begin performance during the withdrawal period and acknowledge that you lose the right of withdrawal once performance has begun. Where the right still applies, contact support@gapfy.io within 14 days of purchase.
8. Consumers in Brazil
If you buy as a consumer in Brazil, article 49 of the Consumer Defence Code gives you a 7-day right of regret for purchases made online. To exercise it, contact support@gapfy.io within 7 days of contracting; where it applies, the amount paid is refunded. The same immediate-performance note for digital services in section 7 applies.
9. Business customers
Statutory consumer withdrawal and regret rights generally do not apply to purchases made in a professional or business capacity. Where your organisation has a separate signed agreement with us, that agreement prevails over this policy to the extent of any conflict.
10. Disputes and chargebacks
Payment disputes and chargebacks are reviewed case by case and do not automatically change your access. Please contact us first so we can resolve any billing issue directly.
11. Contact
Questions about cancellation, billing or refunds can be sent to support@gapfy.io or through our contact page.
This English-language version is the authoritative, legally binding version of this document. Translations are provided for convenience only.